Privacy Policy

Information about Cookies
  • According to the Electronic Information Act, visitors to a website for privacy purposes must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer in order to provide access to various functions. It is possible to set your browser so that it automatically refuses cookies. More information can be found on the Swedish Post and Telecommunications Authority's website.
Personal data
  • By shopping at Vivid Headwear, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
  • Vivid Headwear is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs.
  • What is personal data?
    Personal data is all information that can be directly or indirectly attributed to a natural person.
  • What data do we store?
    In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
  • Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
  • Legal basis
    In connection with a purchase, your personal data is processed to complete the agreement with you.
    Marketing, campaigns and similar mailings take place with your consent.
  • What information is shared and for what purpose?
  • Payment provider
  • When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
    The payment providers (payment services) we use are: Shopify Payments, Swish.
  • Freight company
  • In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
  • The shipping companies we cooperate with are: Postnord.
  • Newsletter
  • If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
  • The right of access
    You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
  • Right to rectification
    You have the right to ask us to update incorrect information or supplement information that is incomplete.
  • The right to be forgotten
    You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
  • Responsible for data protection
    Vivid Headwear is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
  • This is how we protect your personal data
    We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
    We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB based in Helsingborg.
Changes to the General Terms and Conditions
  • We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
  • In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
  • Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.